Frequently Asked Questions

What size storage unit do I need?

Unit size depends on what you are storing. As a general guide: 5x5 for closet contents or seasonal items, 5x10 for a studio apartment, 10x10 for a 1-2 bedroom apartment, 10x15 for a 2-3 bedroom house, 10x20 for a 3-4 bedroom house, and 10x30 for larger homes or commercial inventory.

Not sure? Call us at (903) 555-0100 and we will help you choose the right size based on your specific needs.

How much does storage cost in Longview?

Storage prices vary based on unit size and whether you choose climate controlled or standard units. Smaller units like 5x5 start at very affordable monthly rates, while larger units like 10x20 cost more but provide significantly more space.

Call (903) 555-0100 for current pricing and availability. We often have move-in specials for new customers.

Can I access my unit 24/7?

Yes. Our facility provides 24/7 access with secure gate entry. You will receive a personalized access code that works any time of day or night. This flexibility is perfect for people with busy work schedules or those who need weekend access.

Do I need a long-term contract?

No. We offer month-to-month rental with no long-term commitment. You can cancel anytime with proper notice (typically 30 days). This flexibility makes our storage ideal for temporary needs or uncertain timelines.

What is climate controlled storage?

Climate controlled units maintain a consistent temperature range (typically 55-85 degrees Fahrenheit) and regulate humidity levels. This protects temperature-sensitive items from extreme Texas heat, cold, and humidity.

Recommended for electronics, wooden furniture, documents, photographs, musical instruments, antiques, artwork, leather items, and anything valuable or sensitive to temperature changes.

Is insurance required?

While we provide secure facilities with video surveillance and individual unit alarms, we recommend storage insurance for your belongings. Many homeowners or renters insurance policies cover items in storage.

We can also provide affordable storage insurance options at the time of rental.

What cannot be stored in a storage unit?

Prohibited items include: hazardous materials, flammable liquids or gases, explosives, firearms and ammunition, perishable food items, plants or animals (living or dead), stolen property, illegal substances, items with strong odors, and anything that attracts pests.

When in doubt, call us at (903) 555-0100 to ask about specific items.

Do you have drive-up access units?

Yes. Many of our units feature drive-up access, allowing you to pull your vehicle right up to the unit door. This makes loading and unloading much easier, especially for heavy furniture or appliances. No stairs or elevators needed.

What payment methods do you accept?

We accept cash, checks, credit cards (Visa, MasterCard, American Express, Discover), and debit cards. We also offer automatic payment options for your convenience, so you never miss a payment.

Can I store a vehicle, RV, or boat?

Yes. We offer vehicle storage spaces for cars, RVs, boats, trailers, and motorcycles. Both covered and uncovered parking spaces are available. Our facility features wide driveways designed for large recreational vehicles.

Call (903) 555-0100 for vehicle storage pricing and availability.

How secure is your facility?

Our facility features multiple security measures: gated access with personalized entry codes, video surveillance cameras throughout the property, individual unit alarms, well-lit grounds, and regular security patrols. Your belongings are protected 24/7.

Can I move in the same day I call?

In most cases, yes. If we have your desired unit size available, we can complete the rental process and have you moved in the same day. Bring a valid ID and payment method. The entire process typically takes 15-20 minutes.

Do you sell packing supplies?

Yes. We offer moving boxes, packing tape, bubble wrap, mattress covers, furniture pads, and other packing materials for purchase. This saves you a trip to the store and ensures you have quality supplies for protecting your belongings.

What happens if I miss a payment?

We understand that situations arise. If you miss a payment, we will contact you with a reminder. Late fees may apply after a grace period. Continued non-payment can result in a lien on your unit according to Texas law.

If you anticipate payment difficulties, call us at (903) 555-0100 to discuss options.

Can I share a unit with someone else?

While the lease must be in one person's name, you can authorize others to access your unit. This is common for family members, business partners, or college students whose parents need access. Authorized users must show ID at the gate.